Returns and withdrawal

14 days to change your mind

You may withdraw from your purchase within 14 days, without giving a reason. The 14 days start on the day you (or someone you name) receive the item; for an order delivered in several parcels, on the day you receive the last one.

How to withdraw

Tell us clearly before the 14 days are over: an e-mail to hello@okuclub.com or a message through the contact page, with your order number. You may use the model form below; it is not compulsory. Then send the items back within 14 days of your message. The direct cost of sending them back is yours.

Refund

We refund everything you paid, delivery included, within 14 days of your withdrawal, on the original payment method and at no cost to you. We may wait until we have received the items or proof that you sent them, whichever comes first. You only answer for a loss of value caused by handling the items beyond what is needed to check them.

Exception

The right of withdrawal does not apply to an item made to your own specifications or clearly personalised (a name, a text, a photo of yours). Our current pieces are standard designs: choosing a size or a colour is not personalisation, so they can all be returned.

Damaged, defective or wrong item

Write to us within 30 days of delivery with a photo: we replace the item or refund you, as you prefer, at our cost. On top of that, you keep the legal guarantee of conformity: at least 2 years from delivery (3 years in Spain and Portugal), depending on the law of your country.

Model withdrawal form

(Fill in and send this form only if you wish to withdraw.)
To: Oscar Mischler, hello@okuclub.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date and signature (signature only if sent on paper): …