FAQ

In all 27 EU countries, shipping is free on the merch. Count 5 to 14 days from order to delivery depending on the country (production included): the table is on the shipping page. Outside the EU we ship worldwide: the fee depends on your order subtotal and the time on your country (4 to 30 days), both set out on the same page; the exact fee is shown at checkout before you pay.

Yes, by e-mail as soon as the parcel leaves. You do not need to ask.

Yes. You have 14 days from delivery to change your mind, without giving a reason, and we refund within 14 days. Details and the form are on the returns page.

The size guide gives every measurement in centimetres. According to the maker's sheet, our hoodies and sweatshirts run large in Europe: between two sizes, take the smaller one.

The product photos come from our print partner, which makes each piece to order in the EU. They show the real garment: the colour, the print and the embroidery are the ones you will receive, within the slight colour differences between screens. If a piece arrives different from its page, write to us: we replace it or refund you (see the returns page).

A release with a real date. Made to order, never limited stock. When a countdown is shown, it points to that date.

If you paid on the site, there is no link: the payment is made on our payment page. Only orders placed through the Shopify checkout receive a secure Stripe payment link, in the e-mail we send right after the order. If you cannot find it, check your spam folder or write to us through the contact page with your order number.

Because its sale is not legal there today, or it requires an age check we cannot run yet. You can ask to be told if that changes: it is not an order.

OKU is for adults.

Write to us through the contact page. We answer within one working day.