Can I return an OKU order?

Yes. You may withdraw from your purchase within 14 days, without giving a reason. We refund everything you paid, delivery included. The direct cost of sending the items back is yours.

How long do I have to return an order?

14 days from the day you receive the item (for an order delivered in several parcels, the day you receive the last one). Tell us before the 14 days are over, by e-mail to hello@okuclub.com or through the contact page, with your order number; then send the items back within 14 days of your message.

When will I be refunded?

Within 14 days of your withdrawal, on the original payment method and at no cost to you. We may wait until we have received the items or proof that you sent them, whichever comes first.

What if my item is damaged or wrong?

Write to us within 30 days of delivery with a photo: we replace the item or refund you, as you prefer, at our cost. You also keep the legal guarantee of conformity, at least 2 years from delivery (3 years in Spain and Portugal), depending on the law of your country.

Can a size or colour be returned?

Yes. Our current pieces are standard designs: choosing a size or a colour is not personalisation, so they can all be returned. Only an item made to your own specifications would be excluded.

Next: all OKU merch, gifts and sets, the Christmas gift guide, full shipping page, returns page, FAQ.

Updated on 10 November 2026. The returns page prevails: read it in full.