What is the difference between the box of the month and My subscription?
Box of the month: OKU picks the selection, you pick the size, the price is fixed and you see the contents before subscribing. My subscription: you build your own selection and pick the rhythm.
Can I see what is in the box before I subscribe?
Yes. The selection of the month is shown on this page, product by product. The contents of the next shipment are then reminded to you by email before each charge.
When am I charged?
The first charge happens when you confirm your subscription. The next ones fall on the same date: every month for the box of the month, every 1, 2 or 3 months as you choose for My subscription.
How do I pause, skip a shipment or stop?
Every email contains a management link, no password needed. There you can pause, skip a shipment, change your selection or rhythm, or stop in one click. No fees, no minimum term.
What happens if a product is no longer available?
OKU never replaces a product without your agreement. If an item is late, you get the complete shipment as soon as it arrives, or you get that line refunded, your choice.
Is there a discount?
For My subscription, the subscriber price of each product is shown in the builder. A discount appears only when there really is one. Otherwise the benefit is flexibility: your own rhythm, pause and stop in one click.
Which countries do you deliver to?
It depends on the products: a subscription with CBD can only go to countries where those products can be delivered, while accessories ship to more countries. If your country is not covered, the button is disabled and a message tells you.
Is payment secure?
Payment goes through Stripe, on a secure page. OKU never receives or stores your card number.
What if my payment is declined?
Stripe retries automatically and you get an email with a link to change your card. No shipment is prepared until the payment has gone through.